Shipping policy

Effective Date: 2026

Brand Name: Packroz

Website: https://packroz.com


Thank you for choosing Packroz.com. We are committed to delivering your packing materials safely, securely, and on time so your business operations run smoothly. Please read our shipping policy below to understand how we handle your orders.

1. Order Processing & Handling Time

  • All standard orders are processed, quality-checked, and packed within 1 to 2 business days (excluding Sundays and national holidays).
  • If we experience a high volume of orders (such as during festival seasons or special sales), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Timeline & Transit

  • Once your order is dispatched from our warehouse, standard delivery across India generally takes 3 to 7 business days, depending on your delivery location and the efficiency of our courier partners.
  • Delivery time estimates are calculated from the date the order is shipped, rather than the date the order is placed.

3. Shipping Charges & Rates

  • Shipping charges for your order are calculated and displayed at the checkout page based on the total weight, volume/dimensions of the packing materials, and the delivery destination (pincode).
  • We may occasionally offer Free Shipping promotions on orders that exceed a specific cart value. Any such active offers will be clearly highlighted on our website.

4. Shipment Tracking

  • Once your order is shipped, you will receive a confirmation message/email containing the Tracking ID and a link to track your package in real-time through our courier partner's website.

5. Delivery Delays & Force Majeure

  • Packroz is not responsible for shipment delays caused by events outside of our direct control, such as natural disasters, severe weather conditions, political strikes, roadblocks, or unforeseen courier transit issues. However, we will always assist you in tracking and coordinating with the logistics partner.

6. Incorrect Address or Undelivered Packages

  • Please ensure that you provide the complete and accurate shipping address (including landmark and correct pincode) at the time of checkout.
  • If a package is returned to us due to an incorrect/incomplete address provided by the customer or because the recipient was unavailable, re-shipping charges will apply for dispatching the order again.

7. Contact Us

If you have any questions or concerns regarding your shipment or delivery, please feel free to reach out to our support team at support@packroz.com